1800 674 435

Jarickson

Life Insurance Brokers

Legal Stuff

Jarickson is a trading name of PD Financial Group Pty Ltd (ABN 34 106 744 585).

PD Financial Group Unit Trust ATF PD Financial Group Pty Ltd trading as Jarickson Insurance Brokers is an Australian Financial Services License Holder – AFS Licence No. 477186).

This website is intended to provide general information only and the information has been prepared without taking into account any particular person’s objectives, financial situation or needs. Before acting on such information, you should consider the appropriateness of the information having regard to your personal objectives, financial situation or needs. In particular you should seek financial advice and you should read the relevant product disclosure statement (PDS) before making any decision about a product”.

Our Complaint Process

When you make a complaint to us we will:

  • Acknowledge your complaint and make sure we understand the issue
  • Do everything we can to fix the problem
  • Keep you informed of our progress
  • Keep a record of your complaint
  • Give you our name, a reference number and contact details so that you can follow up, if you like
  • Provide a final response within 45 days (most complaints can be resolved in a few days)

In the event of a delay and if we are unable to provide a final response to your complaint within 45 days, we will:

  • Inform you of the reasons for the delay
  • Advise of your right to complain to the relevant external dispute resolution scheme
  • Provide you with details of the relevant external dispute resolution scheme

We recommend that you:

  • Gather any documents and other supporting information
  • Keep detailed records of letters, names, times and dates relating to your complaint
  • Let us know how you would like the complaint to be resolved
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External Review

If you are not happy with the response our Customer Relations team provide, you may refer your complaint to external dispute resolution.

The Australian Financial Complaints Authority (AFCA) offers a free, independent dispute resolution service for the Australian banking, insurance and investment industries. You can contact AFCA on 1800 931 678, or by visiting www.afca.org.au.

The Superannuation Complaints Tribunal (SCT) is a Commonwealth body that deals with complaints about superannuation. You can contact the SCT on 1300 884 114, or by writing to Superannuation Complaint Tribunal, Locked Bag 3060, GPO Melbourne, VIC 3001, or online at www.sct.gov.au.

Keeping your information safe

When you contact us we might record your telephone conversation and make notes about your contact. Any information that we record regarding your contact is subject to our Privacy Policy.

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Save 15% on your premiums!

To see how, view the video below. It will also save your cashflow.

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Ask us how you can get a further 15% off your premiums with a very simple change in your Life Insurance.
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